You have been given a task as Customer Service Manager at Entry Group to draw insights from verifiable evidence of customer feedback. You are to develop recommendations and conclusions to ensure the group has best practice models for service standards and improve customer service delivery.

After reading the resource material, complete the table below:

Email complaint Google review complaint

Customers needs or requirements

Enter a response here

Enter a response here

Problems with service delivery

Enter a response here

Enter a response here

Options to improve this

Enter a response here

Enter a response here

Ways to promote this change to customers and team members

Enter a response here

Enter a response here