Question: You have been requested by the CEO to set up a reverse logistics system to satisfy customers requirements. A consultant advises you that you need

  1. You have been requested by the CEO to set up a reverse logistics system to satisfy customers requirements. A consultant advises you that you need to start with a good gate-keeping process, which includes a Returns Policy and the RMA process. Explain the objectives, benefits and major contents in a Returns Policy.
  2. A Canadian company is planning to export chemicals in steel drums to Asia. List 3 top risks that may occur with this shipment and explain, with examples, actions that you would use to mitigate logistics risks.

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