You have been successful in applying for a job as a Clinical Quality Systems and Patient Experience Manager with Wilton Hospital. You are being remunerated at Level 1 of the Health Managers (State) Award 2021. The hospital is owned and managed by a not-for-profit organization, YAL. The net asset (profits) goes towards YAL’s strategic mission of supporting and giving a “hand up” to young people in need. Wilton Hospital has a private Emergency Department, 106-bed private health facilities, a 10-bed palliative care unit, and 20-bed residential care facility. The facility also offers 50 private consulting suites. The Wilton Hospital has a staffing ratio of 1:10; specifically, the staff-to-patient ratio at the Emergency Department is 1:20. The staff are generally fatigued and weary. There have been two previous organizational restructure in the last five years, which were poorly managed by the health managers and external consultants. Both restructures did not achieve the intentions or objectives for the ‘change’ which were to improve patient care and experience, reduce inefficiencies in the system and process, and improve staff experience, workplace satisfaction, and organizational culture. The Wilton Hospital was built leading up to the then-NSW State Election, there was a rumor of ‘pork barrelling’ especially with a political party having committed some 75% of the building costs.

The Wilton Hospital is located 5 km from a public hospital. The popularity of the said political party is weaning leading up to the next State Election in less than a year. You were informed by your supervisor the private Emergency Department has a high number of patients who present but leave without being seen (LWBS). The proportion of LWBS at Wilton Hospital Emergency Department is twice that of the closest public hospital. The Wilton Hospital Emergency Department was profiled in the national news because three successive LWBS subsequently died and the coroner had made negative findings against the Wilton Hospital management and governance. You are tasked, as part of your probation, to implement a new patient-centric strategy formulated by the external consultants to reduce LWBS.

report: Identify a leadership style you deemed to be conducive to leading the implementation of the new LWBS strategy.

Explain WHY, WHAT, and HOW. Identify a leadership style you deemed to be conducive to leading the implementation of the new LWBS strategy. Explain WHY, WHAT, and HOW.  

describe an individual situation (case), e.g. a person, business, organization, or institution, in detail; identify the key issues of the case ;

Analyze the case using relevant theoretical concepts from your unit or discipline

Answer rating: 100% (QA)

Leadership Style for Implementing LWBS Strategy at Wilton Hospital Transformational Leadership 1 WHY Transformational Leadership Inspiration and Motiv... View the full answer