Question: You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support

You have convinced the management team that a phone-based solution is not the most appropriate solution. Your recommendation is to set up a self-service-based support environment. Here are 2 references to support your recommendation and help with this assignment: Customer Self-Service Web-Based Help Desk Tools Also please review pages 64-65 from Chapter 2 of the textbook for communication skills. Include the following for a report titled IT Systems Support that you are preparing for the management team: Describe what self-service support entails and how a Web-based solution can be implemented to meet the request. Describe the tools that are available with Web-based support. Explain how IT Support can effectively interact with those customers who differ in beliefs, behaviors, values, or views by exploring diverse perspectives

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