You have just become the manager of an insurance office with five professional agents and several clerical assistants. The office is part of a larger company headquartered in another city. Your office handles both sales and the processing of insurance claims. The office has been traditionally organized, with the man ager running the office and supervising each employee individually.

You have heard a lot about the advantages of shifting to teamwork-it is popular in the business press. Shifting to teamwork is supposed to improve customer service, make the office more responsive to changes, and improve morale. However, you have also heard that it can be difficult to create and manage teams. You are comfortable and capable as a traditional manager, but think maybe you should try something new, such as teamwork.

Answer the following questions:

1.What are the pros and cons of reorganizing the office into a team?

2.Who should be on the team? Should the team include both the professionals and the clerical assistants?

3.How much authority or control should you maintain over the team?

Answer rating: 100% (QA)

Pros and Cons of Reorganizing the Office into a Team Pros Improved customer service Teams can collaborate more effectively to address customer needs and provide a seamless experience Increased respons... View the full answer