You have just completed a review to improve a process in a workflow. You obtained input from relevant colleagues who might be impacted by the change and your proposed process was signed off by your manager. On implementation of the new process, you receive feedback from two colleagues.

One colleague suggests an idea that they think will further support efficiencies. The other colleague mentions that you have missed a key component that could, under rare circumstances, cause potential issues with their client deliverables. You are surprised by this as they had a chance to raise ideas and concerns before the implementation was completed. No other members of their team have raised issues and seem to be pleased with the changes. You know that you should probably raise the concerns with your manager, however the likelihood of this issue occurring is very low and the implementation is already complete.

LESS EFFECTIVE

Consult with the first colleagues team to gather more information about whether their idea would improve efficiency further.

MORE EFFECTIVE

LESS EFFECTIVE

Do not raise the issue with your manager this time as the likelihood of an issue occurring is very low and the implementation is already complete.

MORE EFFECTIVE

LESS EFFECTIVE

Thank the first colleague for the feedback but put it aside and continue with the changes as the rest of their team seem pleased with the changes.

MORE EFFECTIVE

LESS EFFECTIVE

Report the potential concerns to your manager, even though the change has already been implemented.