You have most likely taken your car for service at an automobile dealership. Typical activities in ser- vicing a customer's automobile include making an appointment, meeting with a service advisor to discuss the service or problem, waiting for the work to be performed, paying the bill, and receiv- ing the vehicle. Draw a flowchart for this process with detailed activities for these steps. Identify potential failures that customers may experience and discuss possible poke-yokes that the dealership might use to prevent such failures and ensure customer satisfaction.

Answer rating: 100% (QA)

1 Making an Appointment Potential Failure Appointment scheduling error PokeYoke Implement an online ... View the full answer