You have received the following feedback from a client after presenting an appraisal report:

"The agent arrived late to our appointment and seemed to be in a hurry to leave, this didn't allow sufficient time for us to ask questions. Throughout the presentation there was no eye contact and I felt the agent wasn't trustworthy and just not interested. It seemed as though the agent viewed our home as an avenue to make money."Identify two $(2)$ techniques you would use to improve these issues for future presentations?