You have recently gained the position as Accommodation Services Team Leader for a non-government organisation (NGO)...

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You have recently gained the position as Accommodation Services Team Leader for a non-government organisation (NGO) who employs over 240 people and provides a variety of community service programs. The Program: Assist with Accommodation; lease agreements, transition accommodation and household goods. The majority of the client group would like to live independently or semi-supported with outreach services. There is a need for a program to be facilitated by the team on living skills. Current client numbers are 62, and 20 referrals are awaiting to be processed. The organisation has identified the need to employ more staff. This is due to several factors: Primarily - the increase of refugee population to the geographical area, predominately Sudanese, Secondary - due to the National Disability Insurance Scheme (NDIS) funding people with disabilities The team consists of 15 staff. 10 are support workers and 5 case workers. You have limited information about the team. Most have worked for the organisation for more than 3 years and you have had some interaction with them from your previous role. There is an Indigenous Worker, 2 staff have English as their second language and 1 who identifies as gay. You have worked in community services for 6 years. The last 3 years as Disability Team Leader within this organisation. You previously worked as the diversity officer for another organisation and you are younger than most of the team members in this new position. Collaborate with the team to develop a life skills program to meet the client needs by answering the following questions. Case study continued. After 3 weeks of working in the new role, you have experienced some resistance from a few key staff members. You have learnt that one case worker applied for your current position and have two other staff that they have external workplace friendships. There has been some general tension within the team which you have discussed with your manager. You would like to develop a fresh approach and a new start in developing this project. After discussions with management it is agreed to develop a communication plan and protocols. This will include establishing, promoting and reviewing workplace communication strategies. Question 1: a) Develop a communication plan and protocol addressing the dot points below. Compile as a 500 word report for the organisation and your work team (including new employees). • Identify internal and external information needs Identify competing or conflicting interests Develop a range of communication strategies to meet organisations needs and goals Develop processes and protocols in line with communication strategies Produce quality resources to support the implementation of communication protocols Present information to staff regarding communication strategies, protocols and standards Maintain work-related networks and relationships Obtain feedback from others to assess communication outcomes Identify opportunities for continuous improvement Attach your workplace communication policy and procedures and the completed report to your assessment. Please ensure the documents are clearly labelled with your full name, the question number (PART C: Workplace Documents and Samples Question 1) and the Unit Code & Title (CHCCOM003 Develop workplace communication strategies) You have recently gained the position as Accommodation Services Team Leader for a non-government organisation (NGO) who employs over 240 people and provides a variety of community service programs. The Program: Assist with Accommodation; lease agreements, transition accommodation and household goods. The majority of the client group would like to live independently or semi-supported with outreach services. There is a need for a program to be facilitated by the team on living skills. Current client numbers are 62, and 20 referrals are awaiting to be processed. The organisation has identified the need to employ more staff. This is due to several factors: Primarily - the increase of refugee population to the geographical area, predominately Sudanese, Secondary - due to the National Disability Insurance Scheme (NDIS) funding people with disabilities The team consists of 15 staff. 10 are support workers and 5 case workers. You have limited information about the team. Most have worked for the organisation for more than 3 years and you have had some interaction with them from your previous role. There is an Indigenous Worker, 2 staff have English as their second language and 1 who identifies as gay. You have worked in community services for 6 years. The last 3 years as Disability Team Leader within this organisation. You previously worked as the diversity officer for another organisation and you are younger than most of the team members in this new position. Collaborate with the team to develop a life skills program to meet the client needs by answering the following questions. Case study continued. After 3 weeks of working in the new role, you have experienced some resistance from a few key staff members. You have learnt that one case worker applied for your current position and have two other staff that they have external workplace friendships. There has been some general tension within the team which you have discussed with your manager. You would like to develop a fresh approach and a new start in developing this project. After discussions with management it is agreed to develop a communication plan and protocols. This will include establishing, promoting and reviewing workplace communication strategies. Question 1: a) Develop a communication plan and protocol addressing the dot points below. Compile as a 500 word report for the organisation and your work team (including new employees). • Identify internal and external information needs Identify competing or conflicting interests Develop a range of communication strategies to meet organisations needs and goals Develop processes and protocols in line with communication strategies Produce quality resources to support the implementation of communication protocols Present information to staff regarding communication strategies, protocols and standards Maintain work-related networks and relationships Obtain feedback from others to assess communication outcomes Identify opportunities for continuous improvement Attach your workplace communication policy and procedures and the completed report to your assessment. Please ensure the documents are clearly labelled with your full name, the question number (PART C: Workplace Documents and Samples Question 1) and the Unit Code & Title (CHCCOM003 Develop workplace communication strategies)

Answer rating: 100% (QA)

1 Identifying Client Needs Conduct a team meeting to gather insights on the specific life skills that clients in the Accommodation Program need Seek i... View the full answer