You may answer this given situation by reading this and there no missing data, graph or link. You may help me to answer this one by your own ideas or understanding. Please tutor provide explanation and it has strong reasoning. I hope you answer it very well. Thank you so much!

You are an employee of a local retail organization that typically closes at 6:00 p.m. At 5:52 p.m., your supervisor tosses you the keys to the front door and tells you to lock up for the evening because he wants to get out early so that he can pick up his wife. They have tickets for a play and are going out to dinner to celebrate their anniversary. As you lock the door and start to return to your cash register to begin your end-of day activities,

you hear a frantic knock on the front door. An obviously distraught customer is yelling that she needs to buy a gift for her son's birthday and is pointing to the clock on the wall next to your register that indicates 5:56 p.m. There is a sign on the door that lists the closing time as 6:00 p.m.

1. What would you do in this situation?

2. How do you think the customer will view this matter?

3. Are there possible repercussions from a service standpoint? If so, what are they?

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