You may write a variety of types of business letters in your career-you, may for example,...

 

  
 

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You may write a variety of types of business letters in your career-you, may for example, write a letter asking an organization to sponsor an event at your workplace or write a letter to another company asking them to partner with you on a new initiative. Personally, you may, for example, write letters (sent via email or regular mail) to complain about a faulty product or to provide information regarding a recent experience at a retail outlet. Goal: The goal of this assignment is for you to write business letter of complaint following the requirements of a direct request. You have two options: Option 1: Personal Letter of Complaint using this situation: • In January 2019, you bought a Paperwhite Kindle Executive Edition You paid 199.00 on Amazon Since then, this sequence of events has occurred: o In June 2019, your Kindle stopped charging; you paid a local electronics store, ABC Electronics, $21.99 to put in a new battery. o In January 2020, your Kindle screen started flickering. You paid ABC Electronics $52.67 to replace the LCD Digitizer screen o Today, your Kindle will turn on, but you cannot open or download any books on it. ● ● You decide to write to Amazon because they are the company that makes the product. Tell the Customer Service Manager what has happened, complain about the cost of repairs, and ask for a replacement Kindle Executive Edition. Option 2: Personal Letter of complaint using your own situation (real or made up). Details: Provide all the relevant information needed to write your letter of complaint. Make sure to do the following: ● ● ● ● ● ● Follow the example in the Workplace correspondence for a letter without letterhead Use full block format Subject line should be specific and focused Write short paragraphs Include all relevant details including what you are asking for and why Include a salutation and closing Organization: include the following parts in order (direct request requirements-see Workplace correspondence lecture) 1. Introduce the subject 2. Summarize the background to the subject (postpones request to avoid being rude or too direct) 3. Request action 4. Include all details so the reader can act 5. Motivate the reader to act on the request 6. Remove obstacles to reader action and acceptance Attach: your assignment as a word doc Grading: this assignment is worth 20 points. See rubric following the assignment for grading details. The following rubric will be used to grade your assignment: Format and Structure Excellent -block format with appropriate spacing is employed without error -return address, inside address, greeting, and closing (sender's name and title) are present, appropriately punctuated, and professional -subject line is present, professional, and specific Average -block format with appropriate spacing is employed with minimal error -return address, inside address, greeting, and closing (sender's name and title) are present, appropriately punctuated, and professional with minimal error -subject line is present, and clear Approaching Average -block format is employed with multiple errors - return address, inside address, greeting, and closing (sender's name and title) are not all included and/or appropriately placed or punctuated -subject line is general and/or vague Failing -does not employ block format -- return address, inside address, greeting, and closing (sender's name and title) are not included -subject line is not present Content -purpose of letter is - purpose of letter stated concretely and clearly - expertly includes all relevant information including an introduction to the subject, a summary of the background of the situation, requested action, and all details required for the reader to act -ending is courteous, and motivational Grammar/ -uses professional Usage and formal language throughout -demonstrates control of the is stated clearly -clearly includes all relevant information including an introduction to the subject, a summary of the background of the situation, requested action, and all details required for the reader to act -ending is courteous errors -uses professional and formal language throughout -demonstrates basic control exhibiting conventions with no occasional errors that do not hinder comprehension -does not clearly state purpose of letter -does not include all relevant ideas and details in request -ending is confusing or unprofessional -language is informal or inappropriate -demonstrates emerging control, exhibiting frequent errors that make comprehension difficult or indicate a lack of understanding of conventions of grammar -does not state purpose of letter -ideas and details are minimal, confusing, or not connected to assignment -ending is not included -language is informal or inappropriate -demonstrates minimal or no control of conventions You may write a variety of types of business letters in your career-you, may for example, write a letter asking an organization to sponsor an event at your workplace or write a letter to another company asking them to partner with you on a new initiative. Personally, you may, for example, write letters (sent via email or regular mail) to complain about a faulty product or to provide information regarding a recent experience at a retail outlet. Goal: The goal of this assignment is for you to write business letter of complaint following the requirements of a direct request. You have two options: Option 1: Personal Letter of Complaint using this situation: • In January 2019, you bought a Paperwhite Kindle Executive Edition You paid 199.00 on Amazon Since then, this sequence of events has occurred: o In June 2019, your Kindle stopped charging; you paid a local electronics store, ABC Electronics, $21.99 to put in a new battery. o In January 2020, your Kindle screen started flickering. You paid ABC Electronics $52.67 to replace the LCD Digitizer screen o Today, your Kindle will turn on, but you cannot open or download any books on it. ● ● You decide to write to Amazon because they are the company that makes the product. Tell the Customer Service Manager what has happened, complain about the cost of repairs, and ask for a replacement Kindle Executive Edition. Option 2: Personal Letter of complaint using your own situation (real or made up). Details: Provide all the relevant information needed to write your letter of complaint. Make sure to do the following: ● ● ● ● ● ● Follow the example in the Workplace correspondence for a letter without letterhead Use full block format Subject line should be specific and focused Write short paragraphs Include all relevant details including what you are asking for and why Include a salutation and closing Organization: include the following parts in order (direct request requirements-see Workplace correspondence lecture) 1. Introduce the subject 2. Summarize the background to the subject (postpones request to avoid being rude or too direct) 3. Request action 4. Include all details so the reader can act 5. Motivate the reader to act on the request 6. Remove obstacles to reader action and acceptance Attach: your assignment as a word doc Grading: this assignment is worth 20 points. See rubric following the assignment for grading details. The following rubric will be used to grade your assignment: Format and Structure Excellent -block format with appropriate spacing is employed without error -return address, inside address, greeting, and closing (sender's name and title) are present, appropriately punctuated, and professional -subject line is present, professional, and specific Average -block format with appropriate spacing is employed with minimal error -return address, inside address, greeting, and closing (sender's name and title) are present, appropriately punctuated, and professional with minimal error -subject line is present, and clear Approaching Average -block format is employed with multiple errors - return address, inside address, greeting, and closing (sender's name and title) are not all included and/or appropriately placed or punctuated -subject line is general and/or vague Failing -does not employ block format -- return address, inside address, greeting, and closing (sender's name and title) are not included -subject line is not present Content -purpose of letter is - purpose of letter stated concretely and clearly - expertly includes all relevant information including an introduction to the subject, a summary of the background of the situation, requested action, and all details required for the reader to act -ending is courteous, and motivational Grammar/ -uses professional Usage and formal language throughout -demonstrates control of the is stated clearly -clearly includes all relevant information including an introduction to the subject, a summary of the background of the situation, requested action, and all details required for the reader to act -ending is courteous errors -uses professional and formal language throughout -demonstrates basic control exhibiting conventions with no occasional errors that do not hinder comprehension -does not clearly state purpose of letter -does not include all relevant ideas and details in request -ending is confusing or unprofessional -language is informal or inappropriate -demonstrates emerging control, exhibiting frequent errors that make comprehension difficult or indicate a lack of understanding of conventions of grammar -does not state purpose of letter -ideas and details are minimal, confusing, or not connected to assignment -ending is not included -language is informal or inappropriate -demonstrates minimal or no control of conventions

Answer rating: 100% (QA)

students name institution instructors name course title due date Dear Customer Service Manager This letter is written to formally file a complaint reg... View the full answer