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Homework 2 Problem 1 Amazon operates what is considered to be an "open market wherein it provides space and opportunity on its website for independent, competing companies to sell products. Discuss the types of quality problems that this arrangement might pose for Amazon, and how it might deal with quality problems in this kind of open marketplace environment? Problem 2 The operations manager of a firm that produces frozen dinners had received numerous complaints from supermarkets about the firm's Chick-n-Gravy dinners. The manager then asked her assistant, Ann, to investigate the matter and to report her recommendations. Ann's first task was to determine what problems were generating the complaints. The majority of complaints centered on five defects: underfilled packages, a missing label, spills/mixed items, unacceptable taste, and improperly sealed packages. Next, she took samples of dinners from the two production lines and examined each sample, making note of any defects that she found. A summary of those results is shown in the table below. The data resulted from inspecting approximately 800 frozen dinners. Construct a Pareto chart using the data from the table below What should Ann recommend to the manager? (note your recommendation must include a concrete solution to the problems) DEFECT OBSERVED Underfilled Missing Label Spill/Mixed Unacceptable taste Improperly sealed 12-May 12-May 13-May 10:00 13-May 13:45 13-May 14-May 14-May 14-May 15-May VVVV 15-May 11:45 15-May 16-May 16-May 16-May 16-May 1. 2. Date Time 9:00 13:30 V 15:30 8:30 11:00 14.00 10:30 Line 1 2 2 1 2 1 2 1 1 2 1 2 15:00 8.45 10:30 14:00 15:45 Problem 3 Students at the International University of Grand-Bassam (IUGB) trying to register for a course sometimes find that the course has been closed, or the section they want has been closed. Prepare a cause-and-effect diagram for this problem. I Problem 4 Yonda is a fast-food restaurant that processes an average of 680 food orders each day. The average cost of each order is $6.15. Four percent of the orders are incorrect, and only 10% of the defective orders can be corrected with additional food items at an average cost of $1.75. The remaining defective orders have to be thrown out. a compute the average product cost and the quality productivity ratio (QPR). b. In order to reduce the number of wrong orders, Yonda is going to invest in a computerized ordering and cash register system. The cost of the system will increase the average order cost by $0.05 and will reduce defective orders to 1%. What is the annual net cost effect of this quality-improvement initiative? What other indirect effects on quality might be realized by the new computerized order system? Instructions . Use Microsoft Word to answer the questions to the problems above and upload o copy of your work in the "Assignment 2" folder on Moodle. Use Microsoft Excel to construct the Pareto chart in problem 2 and then copy and paste the chart into your Word document. Also, copy and paste the table containing the percentages into your Word document before uploading it in Moodle. No Excel file should be uploaded in Moodle. Use the drawing tools in Microsoft Word to draw the cause-and-effect diagram in problem 3. You must show all the details of your calculations for problem 4