You need to recommend a communications plan on how to communicate the screening process change to the patients, and the staff that work at the front door doing these screening duties. Key Questions: Who is involved? How are they affected by the Hospital's decision? What support(s) might they need? Who are your target audiences? What will the patients need? What will the staff that work at the front door doing these screening duties need? What should the communications and/or action plan be to deliver its message(s)? What are the message(s) needed? What is the important information for each stakeholder? Who is best placed to deliver the messages(s)? What are the best method(s) to deliver your message(s)