You ordered a double cheeseburger, chicken with spaghetti, large coke, and large fries at Mcdonald's over the phone. It took almost 2 hours before your order was delivered. You tried to call the hotline again and found out that there was an issue with their system causing the delay of the delivery. To add to your frustration, you found out that the cheese was missing in your burger, the fries were saggy and instead of the leg part, it was the wing part that was delivered. You called the hotline again to complain, the customer service representative called the branch and found out that there was a shortage of the leg part thats why they replaced it with wing part. The lady that you spoke with over the phone apologize for the unpleasant experience. You still accepted the order as it will be billed against the delivery guy.

1. Identify the at least 5 reasons associated with the delayed delivery. What could have been done to prevent customers frustration?