You ordered a double cheeseburger, chicken with spaghetti, large coke, and large fries at Mcdonald's over the phone. It took almost 2 hours before your order was delivered. You tried to call the hotline again and found out that there was an issue with their system causing the delay of the delivery. To add to your frustration, you found out that the cheese was missing in your burger, the fries were saggy and instead of the leg part, it was the wing part that was delivered. You called the hotline again to complain, the customer service representative called the branch and found out that there was a shortage of the leg part thats why they replaced it with wing part. The lady that you spoke with over the phone apologize for the unpleasant experience. You still accepted the order as it will be billed against the delivery guy.

Based on the case given answer the ff:

1. If the restaurant will operate from 9 AM 7 PM daily, with a 50% reduced capacity. The daily average customer every 2 hours is 20. Compute the ff: (show your computation. Make sure to include it in the PDF file that you will be uploading)

a. Efficiency (10 points)

i. Every 2 hours

ii. From 9 AM 7 PM

b. Restaurant Utilization: (10 points)

i. Every 2 hours

ii. From 9 AM 7 PM

2. What are the challenges of the restaurant when it comes to quality control? (20 points)

3. Given the case, identify the challenges or issues that may impact or impact the business. In each problem identified, provide a recommendation that you can present to the owner.(20 points)

4.Identify the at least 5 reasons associated with the delayed delivery. What could have been done to prevent customers frustration? (20 points)

5. What is your managerial recommendation for the restaurant operation based on its process technology to avoid the problem at hand? (20 points)