You plan to open a Malay restaurant specializing in serving Kelantan and Terengganu traditional food somewhere in Kuala Lumpur. The restaurant will be in mid-range price similar to Chillis, Bens, Botanica and the like. During slow customer traffic (outside lunch and dinner hour) the restaurant will serve coffee, tea, snacks, traditional Malay kuih and a caf style counter will be opened within the restaurant. Since this is a totally new restaurant, it will be a project on its own. Major activities that you need to do before the restaurant is launched is shown in Table 1.

1) From Table 1, estimate the duration of each activity and draw a Gantt Chart and project network. How long would you expect to launch the restaurant? Use duration in days.

2) What are the menus / type of food and drinks that you plan to serve? What is the uniqueness of the food as compared to other Malay Restaurant? What would be the price range? What type of clientele / demography that you plan to serve? What is your value proposition?

3) Where would be the exact location of the restaurant shopping mall, office building etc.? Name the location and justify your answer. You must consider passenger traffic and demography.

4) Draw layout of the restaurant and show the seating area, store, cold room, kitchen, toilet, surau, office, exit door etc. Consider customer flow.

5) What would be the size of the restaurant and what is the maximum seating capacity of the restaurant based on the layout?

6) How do you ensure the service quality of the restaurant? What type of quality assurance system that you will use to ensure the consistency of the taste? How do you ensure food safety and meeting halal compliance at the restaurant?

7) How would you outsource the material for the kitchen beef, mutton, chicken, fish, sea food, vegetables, spices, dry goods etc?

8) How would you implement lean operations at the restaurant to reduce waste and increase efficiency?

9) How would you perform maintenance on the equipment at the restaurant aircondition, stove, freezer, chiller etc? Why outsourcing is one of the main option to consider in maintaining the equipment.

10) Fill up the business canvas below based on your answers above.

traditional food somewhere in Kuala Lumpur. The restaurant will be in mid-range price similar to Chilli's, Ben's, Botanica and the like. During slow customer traffic (outside lunch and dinner hour) the restaurant will serve coffee, tea, snacks, traditional Malay kuih and a caf style counter will be opened within the restaurant. Since this is a totally new restaurant, it will be a project on its own. Major activities that you need to do before the restaurant is launched is shown in Table 1. Table 1: Activities to open a restaurant 10) Fill up the business canvas below based on your answers above