You receive the following request for a refund from one of your online customers, Mr. Fernando. The customer is returning the book within the appropriate time frame and for legitimate reasons.Hi,I would like a refund for my recent purchase of Organic Gardening. The book is in fine condition; however, it doesnt meet my needs. Please refund the full amount of the book and shipping charges. Can you simply credit it to my account with your store for further purchases? I look forward to your response.Mr. FernandoYour employee, Matt, needs to respond to the customers request and approve the refund. He composes this response to the refund request:Dear Mr. Fernando,Your refund request has been granted. You will receive a full refund of $45.67 even though it is problematic to process your request. This refund will show up soon. As always, we appreciate your business.Sincerely,Matt Netbaum, Customer Service AssociateWhat advice would you give Matt to improve this message?Check all that apply.Use direct and terse language. For example, Matt should remove the reference to appreciating his business since the customer is asking for a refund.Promote your companys products or services. For example, you might say, We hope you will find something that meets your needs in our large selection of gardening books.End on a forward-looking, positive note. For example, you might say, Please respond to this email if you have any other questions.Apply a form letter for consistency. For example, remove the references to the exact dollar amount.