Question: You sell machine tools and have called on Hank Williams, the production manager at a local manufacturing company. You know he is not the KDM

You sell machine tools and have called on Hank Williams, the production manager at a local manufacturing company. You know he is not the KDM when Hank says: a

.

"Our sales for this year are expected to increase by

25

percent." b

.

"Our Dalcon

4000

machine is on its last legs." c

.

"Maria Mintz, the director of the purchasing department, makes all the decisions about major equipment purchases." d

.

"I have been in this position for

10

years and manage the budget for our purchases." e

.

Any of the above

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