Question: You will need to develop one plan for your sales force which is based on sales, profitability, and customer satisfaction. You will need to develop

You will need to develop one plan for your sales force which is based on sales, profitability, and customer satisfaction. You will need to develop a second plan for your managers which is based on a "balanced scorecard" video that includes revenue, profit margins, market share, associate/employee satisfaction and customer satisfaction. You need to rationally support WHY you designed your Compensation Plans the way you did

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3. How can we use information and communication to generate trust?

4. How can we use information and communication to influence other people?

2. Why do we have more confidence in what one person tells us than in what another person tells us?