You will often be communicating one on one at work, or in small meetings with teams or bosses or associates. Therefore, the focus of this chapter is on business communication.

Question $1$ options:

True

False

Question $2(1$ point$)$

When telling a story, wherever possible, explain your ideas in terms of human actions and sensory information.

Question $2$ options:

True

False

Question $3(1$ point$)$

One of the outcomes of a successful negotiation is that all parties believe they have made a good deal.

Question $3$ options:

True

False

Question $4(1$ point$)$

Conflict is always a destructive force in a work environment.

Question $4$ options:

True

False

Question $5(1$ point$)$

Using hypotheticals allows a manager in the generation of new solutions and opportunities.

Question $5$ options:

True

False

Question $6(1$ point$)$

If you don't use a BLUF, you risk making the reader of your email not quickly get the point.

Question $6$ options:

True

False

Question $7(1$ point$)$

When negotiating, an agreement worse than your BATNA should not be accepted.

Question $7$ options:

True

False

Question $8(1$ point$)$

Storytelling is one of the oldest, most powerful modes of communication.

Question $8$ options:

True

False

Question $9(1$ point$)$

Role factors contribute to conflict when people have different images or interpretations of the same thing.

Question $9$ options:

True

False

Question $10(1$ point$)$

Most people in the workplace suffer from too much feedback.

Question $10$ options:

True

False