You will often have multiple ways to communicate a message to another person. Your choice of a communication channel should consider the amount of detail and context the message requires. The richness of a communication channel is determined, in part, by the ability to handle multiple cues simultaneously. This means that a telephone call will be less rich than $\_\_\_\_\_\_\_\_\_\_\_\_\_,$ because:

You are not getting as many types of information from the exchange

You do not know that the person$$s message is intended directly for you

You cannot respond as quickly to what the person is saying