You work as an account representative in a financial services firm. Your role is to handle incoming account inquiries regarding account discrepancies from clients and investigate the client's account to determine what the problem is$.$ You then hand off the client to another representative who works on correcting the issue and follows up with the client to achieve a resolution. Your manager is now asking you to also handle the problem resolution and client follow$-$up$.$ Does this increase or decrease the degree of your job specialization?

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