You work for Uptown IT as a junior system analyst, Uptown IT provide various IT services in greater Brisbane. As a junior system analyst, you are required to read the client brief about Daydream Travel agency, analyse their current situation and propose a desired ICT system considering thir business goals and resource availabilities.

You have been presented with a case study scenario $($Uptown IT client brief$)$ that includes information about the:

$$ current strategic planning

$$ objectives and direction

$$ organisational policies and

$$ current system hardware and software.

Part $1-$ Evaluate current strategic plan and propose changes

The project requires you to analyse and evaluate the strategic planning to determine the potential business gaps, improvements and opportunities. Your results will be provided in the form of a report.

$1.$ Analyse the strategic planning requirements documentation provided $($case study scenario$).$ Create a list of $($minimum $5)$ questions for the sections that are not fully explained in the documentation including policies and procedure that you consider require further clarification to be correctly interpreted. These questions will be answered by the client during the meeting.

$2.$ Attend the client meeting $($With your teacher$).$ Make sure that you are prepared for the meeting.

Meeting preparation includes:

$$ Having read and analysed the documentation presented for the project

$$ Having created a list of questions to guide the conversation, including questions related to policies, procedures and practices and may be relevant for this project.

$$ Discuss improvement opportunities and possible proposed changes

$3.$ Create gap analysis evaluating and comparing current state and desired state and determine ICT gap. Desired state of the ICT system must align with Daydream travel agency policies and procedures. Include proposed operating systems, hardware and security improvements.

$4.$ Write an email to authorised personal in Daydream travel agency documenting

$$ Gaps and proposed changes $($gap analysis from $1\mathrm{.}3)$

$$ Improvement opportunities from $1\mathrm{.}2$

$$ Suggest $3$ current and emerging systems and product trends and directions that will be beneficial for business

Part $2-$ Evaluate effect of changes

Considering the desired state in gap analysis in part $1,$ create an evaluation table to analyse the impact of the proposed changes including:

$1.$ Evaluate difficulty level of implementing proposed changes

$2.$ Prioritise proposed changes refine opportunities and assist in scheduling implementation

$3.$ Identify strategic objective of organisation for each proposed change.

Evaluation $-$ Impact of Proposed Changes

Proposed Changes Objectives $(2\mathrm{.}3)$ Priority $(2\mathrm{.}2)$ Difficulty Level $(2\mathrm{.}1)$

$4.$ Email the evaluation table to your supervisor in Uptown IT for improvement feedback.

Part $3-$ Plan implementation of changes

$1.$ Using gap analysis, you have proposed in part $1$ and considering impact evaluation in part $2$ develop an action plan to implement proposed changes including $($Use Microsoft project to complete the action plan$)$

$$ Prioritise schedule consistent with organisational policies and procedures

$$ Method or strategy

$$ Timeframe or target

$$ Organisational policies and procedures check

$$ Standards $($if required$)$

$2.$ Write an email to your supervisor in Uptown IT providing the action plan and requesting feedback and approval.