You work in a busy family practice office. You receive the following calls. Respond to each call in what you think is the best manner. Think about how you should handle or direct the call and whether you need additional information. If the call is for the doctor, should you put it through? How should you respond to the caller's questions or demands? You may work alone or in small groups to complete this assignment. If you work alone, compare your responses with someone else's. Think about ways to improve your responses.

Answer rating: 100% (QA)

1 Caller Greetings I really want to make an arrangement for my little girl Shes been griping of a sensitive throat for the recent days Response Sure I... View the full answer