You work in member services for a local credit union. Today you received a phone call...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
You work in member services for a local credit union. Today you received a phone call from Linda Bales, a very upset credit union member. Every month, her paycheck is deposited in her savings account, with $1,000 automatically transferred to her checking account so that she can pay her bills. The automatic transfer has been occurring for three years and has never failed before. Last month, however, the funds were not transferred. Not realizing the funds had not transferred, Ms. Bales wrote several checks against the checking account. The account, of course, had insufficient funds to cover the checks, and Ms. Bales incurred service charges of $250. Although Ms. Bales should have checked her account balance before writing the checks, the error is clearly the credit union's fault. When you spoke with Ms. Bales on the phone, you told her you would transfer the $1,000 funds and reverse the service charges. Credit union policy requires that you follow up these types of phone calls with a letter verifying that you have resolved the issue and explaining to the member what you did. Write the letter to Ms. Bales. Your letterhead will be for the credit union you work for (you add the contact info) and use either Full Block or Modified Block format. Include only the information Ms. Bales needs to know. What is the best news she would like to hear? Because this news is good, use the Direct Approach. Focus on the positive, avoiding any negative references to the situation. Since you are trying to restore the goodwill and keep her as a customer, you might remind her that if she would use the automatic payment option offered by the power company, most credit cards companies, and many other services, she would not have to worry about what was in her checking account or about even having to transfer money to her account each month *See new items added to the grading criteria below. Grading Criteria: Assume the reader is going to like what you have to say so use the Direct Approach. Use eye-appealing format-Either the Full Block or the Modified Block Letter Format. Use a proper signature block. Avoid beginning paragraphs with any pronouns that refer to you! (I, We, Our, My, etc. You work in member services for a local credit union. Today you received a phone call from Linda Bales, a very upset credit union member. Every month, her paycheck is deposited in her savings account, with $1,000 automatically transferred to her checking account so that she can pay her bills. The automatic transfer has been occurring for three years and has never failed before. Last month, however, the funds were not transferred. Not realizing the funds had not transferred, Ms. Bales wrote several checks against the checking account. The account, of course, had insufficient funds to cover the checks, and Ms. Bales incurred service charges of $250. Although Ms. Bales should have checked her account balance before writing the checks, the error is clearly the credit union's fault. When you spoke with Ms. Bales on the phone, you told her you would transfer the $1,000 funds and reverse the service charges. Credit union policy requires that you follow up these types of phone calls with a letter verifying that you have resolved the issue and explaining to the member what you did. Write the letter to Ms. Bales. Your letterhead will be for the credit union you work for (you add the contact info) and use either Full Block or Modified Block format. Include only the information Ms. Bales needs to know. What is the best news she would like to hear? Because this news is good, use the Direct Approach. Focus on the positive, avoiding any negative references to the situation. Since you are trying to restore the goodwill and keep her as a customer, you might remind her that if she would use the automatic payment option offered by the power company, most credit cards companies, and many other services, she would not have to worry about what was in her checking account or about even having to transfer money to her account each month *See new items added to the grading criteria below. Grading Criteria: Assume the reader is going to like what you have to say so use the Direct Approach. Use eye-appealing format-Either the Full Block or the Modified Block Letter Format. Use a proper signature block. Avoid beginning paragraphs with any pronouns that refer to you! (I, We, Our, My, etc.
Expert Answer:
Answer rating: 100% (QA)
XYZ lane Scottish colony London Street Harley 09 Date26th September 2019 C... View the full answer
Related Book For
Business Statistics a decision making approach
ISBN: 978-0133021844
9th edition
Authors: David F. Groebner, Patrick W. Shannon, Phillip C. Fry
Posted Date:
Students also viewed these general management questions
-
In mid-May, Aileen Macdonald, PA, received a phone call from one of her largest clients, a manufacturer. The client wanted to know more details about the impact that the GST would have on his 20X4...
-
1. Compound Interest $1000 is deposited into a savings account paying 4% interest compounded quarterly. 2. Compound Interest $1250 is deposited into a savings account paying 3% interest compounded...
-
If $800 is deposited in a savings account that pays an interest rate of 5 percent annually, how much money will be in the account after 15 years?
-
In 2014, Elbert Corporation had net cash provided by operating activities of $531,000; net cash used by investing activities of $963,000; and net cash provided by financing activities of $585,000. At...
-
Five years ago, your favorite aunt won a $1,000,000 lottery. The prize money is paid out $50,000 per year for twenty years. Unfortunately, your aunt needs as much as $250,000 cash now to pay for...
-
PepsiCos financial statements are presented in Appendix A. Financial statements of The Coca-Cola Company are presented in Appendix B. Instructions (a) Compute the asset turnover ratio for each...
-
Use Exercise 10.13 or other software to obtain the interval requested in Exercise 10.3. Data From Exercise 10.13 10.13 MINITAB determination of confidence interval for p When the sample size is not...
-
Direct indirect fixed and variable casts, Ceramica Company manufactures three kinds of hand- painted ceramic figurines in a two-step process. The first step is automated; in the Baking Department a...
-
Consider a derivative (1) of salvianolic acid B, an antioxidant and free radical scavenging compound from the root of Salvia miltiorrhiza Bunge, shown below. Answer parts i.- vii. on that molecule or...
-
The Ramires, Incorporated experienced the following events during its first year of operations, Year 1: 1. Acquired $56,000 cash by issuing common stock. 2. Earned $52,000 cash revenue. 3. Paid...
-
Funcorp manufactures water pistols for sale in leading toy retailers. By far their most popular model is the 'Terminator'. The product features of this model include a ten-litre water storage...
-
(a) Explain briefly the purpose of audit engagement letters; and (b) List five items which are almost invariably included in such letters.
-
Might the breakeven model be used for the national or site stage of location? Might the weighted scoring model be used in the national or community stage of location? What factors would be used in...
-
In deriving the p-chart, why can the sample size vary? What must be remembered if the p-chart is applied to a different sample size each time?
-
Taracare, Inc. operates a single factory in Ensenada, Mexico, where it fabricates and assembles a wide range of outdoor furniture for the US market, including chairs, tables, and matching...
-
In what way can contract manufacturers consider themselves service providers? Hasnt Nike been doing this for years? Whats the difference?
-
1. In measuring the pendulum period, should the interface measure the time between two adjacent blocks of the Photogate? Or is some other measurement logic used? Why? 2. Using graph paper, plot a...
-
You are maintaining a subsidiary ledger account for Police-Training Expenditures for 2013. The following columns are used: Inventory purchases are initially recorded as expenditures. Record the...
-
The California Golf Association recently conducted a survey of its members. Among other questions, the members were asked to indicate the number of 18-hole rounds that they played last year. Data for...
-
A sample taken from a population yields a sample mean of 58.4. Calculate the p -value for each of the following circumstances: a. HA: > 58, n = 16, = 0.8 b. HA: 45, n = 41, s = 35.407 c. HA: ...
-
As the number of air travelers with time on their hands increases, logic would indicate spending on retail purchases in airports would increase as well. A study by Airport Revenue News addressed the...
-
In July 2022, in a press conference after a meeting of the FOMC, a reporter asked Chair Powell the following question: Within the Fed, there are staff economists whove argued that NAIRU, the...
-
In early 2021, an article in the New York Times quoted Fed Chair Jerome Powell as saying that a robust job market can be sustained without causing an outbreak of inflation. a. What did Powell mean by...
-
What role did the natural rate of unemployment traditionally play in the Feds approach to monetary policy? How does the new monetary policy strategy the Fed announced in 2020 affect that role?
Study smarter with the SolutionInn App