Your Assignment Your task is to prepare a report for Lec on the poten- tial effectiveness of her cash reward and structured- interview programs. Make certain it is in the form of a professional business document that you'd actually give to an experienced manager at this level of a fairly large corporation. Lee is very smart when it comes to managing finances and running a plumbing business but she won't necessarily know about the organizational behavior principles you're describing. Because any new proposals must be passed through top management, you should also address their concerns about cost con- tainment. You'll need to make a strong evidence-based financial case that changing the management style will benefit the company When you write, make sure you touch on the follow- ing points: 1. Although it's clear employees are not especially at- isfied with their work. do you think this is a reason for concern? Does rescarch suggest satisfied work- ers are actually better at their jobs Arc any other be havioral outcomes associated with job satisfaction? 2. Using job characteristics theory, explain why the present system of job design may be contributing to employee dissatisfaction. Describe some ways you could help employees feel more satisfied with their work by redesigning their jobs. 3. Lee has a somewhat vague idea about how to imple- ment the cash rewards system. Describe some of the specific ways you would make the reward system work better, based on the case, 4. Explain the advantages and disadvantages of using financial incentives in a program of this nature What, if any, potential problems might arise if peo- ple are given money for achieving customer satis- faction goals? What other types of incentives might be considered 5. Create a specific plan to assess whether the reward system is working. What are the dependent vari- ables that should change if the system works? How will you go about measuring success 6. What types of hiring recommendations would you make to find people better suited for these jobs Which Big Five personality traits would be useful for the customer service responsibilities and emo- tional labor