Your boss sent you an email today saying that one of your clients called to complain about
Question:
Your boss sent you an email today saying that one of your clients called to complain about one of the workers you manage acting disrespectfully to one of the client's workers.
The client's employee is aware that a delay in the arrival of certain materials have delayed a significant part of your construction timeline for a building addition. Despite this, the client's employee complains to your employees about the delays. Your employee responds sarcastically, "Look pal, this isn't my fault and your constant badgering isn't helping anyone so get out of my face." You know the delays have been a point of contention between your company and the client.
First, an email to your boss explaining what triggered the incident, any actions you plan to take regarding your employee, and your recommendations for next steps in dealing with the client.
Draft a letter for your boss directed to the client offering an explanation and apology regarding the incident.
Excellence in Business Communication
ISBN: 978-0136103769
9th edition
Authors: John V. Thill, Courtland L. Bovee