Your company has had a continuous improvement program in place for the past five years. It was launched with great fanfare, has a catchy name, and had some splashy early wins that were exhaustively marketed internally. But, five years later, it isn't delivering the year-over-year results that were promised. Sure enough, they come to you to fix it. Tell me three key characteristics of world-class continuous improvement programs that you are going to assess to see if they are the root causes.