your document in .doc, .docx, or .rtf to the Project 2 dropbox in Blackboard. Your submission for the refusal email should be in the same document as the claim email. For the refusal email, you will need to write in response to the following situation: You are the manager of an electronics store. A customer named Britney Halberd has sent you an email saying that she dropped the cell phone she purchased at your store last week and that she wants you provide her a replacement. The warranty for the phone explicitly states that the company is not responsible for physical or liquid damage due to the customer's handling of the device. Write an adjustment "email" refusing the customer's claim. Important: refusal emails submitted on a different topic will not receive credit! Tips: - Write a refusal email in professional email format. For specific information on this, review Chapter 14. - When completing this assignment, invent any reasonable details about the phone make, model, price, or date of purchase, warranty policies, or other information from the unseen claim that would be appropriate. - Because your request is a negative adjustment, organize the message using an indirect pattern (as defined in Chapter 15). - Be firm yet kind in your tone; don't insult the reader. - Provide logical reasoning, explanations, and details as needed to support your refusal. - Offer the reader some kind of goodwill gesture or assistance to cushion the bad news and incentivize a continued business relationship. - See the sample refusal posted in Blackboard. Note: the sample is formatted as a letter. Your submission must be formatted as an email, but the overall approach and organization used in the body of the document is an appropriate model. A successful Refusal Email will: - Conform to professional email format, including an appropriate subject line, a professional greeting, correct line spacing, and a professional sign-off. - Display professional and appropriate tone. - Illustrate an awareness of the target audience's information needs and concerns.l - Organize its content into logical paragraphs following an indirect organizational approach. - Provide persuasive reasons, explanations, and details as needed by a negative adjustment. - Cushion the bad news with an appropriate goodwill gesture. - Present material with concision, clarity, and fluency. - Use good grammar and mechanics