Question: Your facility received a very negative complaint. When you ask your associate, Sam, about it , she says she quickly contacted the person who filed

Your facility received a very negative complaint. When you ask your associate, Sam, about it

,

she says she quickly contacted the person who filed the complaint to apologize and fix the issue. She says the person was pleased and sent a note of thanks.

Your facility received a very negative complaint. When you ask your

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