Question: Your individual project will require you to address a customer complaint and potentially address poor employee behavior. After reading the scenario and the customer complaint,

Your individual project will require you to address a customer complaint and potentially address poor employee behavior. After reading the scenario and the customer complaint, you will be required to: Write an email to Mr. Antilles assuring him that the matter will be investigated. a. Please ensure this email does not exceed

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1. To provide an understanding that a person in a communication situation conveys three things at the same time: their position, basic interests and values.

4. What is meant by the statement: We are extremely limited in our willingness to allow others to put their own case in a social situation?.

8. Give three examples of how the level of confidence one has in someone can affect a communication situation.