Your line manager helps you get a response from the template owner and you are able to complete the work you needed to finish on the template. The next day, you receive an email from the IT department, notifying you that certain programs are down and they do not know when the programs will be functional again. This may cause a delay in a deliverable that your team has been working on , as one of the programs currently experiencing issues is required to complete the work. Based on the scenario, select which statements would be most effective and least effective keep the client in the loop so you can manage their expectations before turning to a different client deliverable Email the it department back and ask them to prioritize getting the necessary program functional so you can complete a client deliverable Deprioritize the deliverable and let the client know to expect a delay due to technical issues