Your Main Idea: Implementing a Conflict Management Training program in the workplace can significantly enhance productivity and foster a culture of innovation by equipping employees with skills such as active listening, negotiation, and emotional intelligence. However, if not effectively tailored to diverse employee needs or inadequately supported by management, the program risks becoming an overlooked initiative, failing to address the core issues of miscommunication and workplace tensions. Conflict Management Training Sources: Source 1: How to Navigate Conflict with a Coworker (Harvard Business Review) Source 2: Managing a Polarized Workforce (Harvard Business Review) You Selected Benefit Quote 1: It is perfectly legitimate to seek help- with sorting out your feelings or to check with someone else that you're see- ing things clearly. But choose whom you talk to (and what you share) carefully- ( Gallo) Format your Benefit Direct Quote Include a direct quote from the provided research with a signal phrase to support the benefit and proper in-text citation. Example: According to a report by Stu Dent, "Companies that implement AI-driven automation see a measurable increase in operational efficiency and a reduction in human error" (Dent, 1)