Question: Your manager has emphasized to you the need for a strong financial fourth quarter. You heard rumors that a customer who contributes 20 per cent

Your manager has emphasized to you the need for a strong financial fourth quarter. You heard rumors that a customer who contributes 20 per cent to your bottom line may be taking her business to a competitor.

Suddenly, she contacts you by telephone and invites you to attend a golf trip. Your companys policy states that you are to say no, but this policy is seldom discussed. You even know of cases where it has been overlooked in the past.

The customer sounds impatient and wants an answer immediately. Your boss is away on holiday. Accepting this invitation may be your best chance for salvaging the relationship.

What would you do?

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