Question: Your manager has just been told that the organization failed to meet its monthly goal. He responds, We were just miscued and then stumbled a

Your manager has just been told that the organization failed to meet its monthly goal. He responds, "We were just miscued and then stumbled a little. Next month will be entirely different." What characteristic of leading positive change does this manager exemplify?

a. Benchmarking to stakeholder expectations

b. Expressing compassion

c. Creating a new language

d. Articulating the left-brained side of the vision

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