Your plan is working. The call center team is helping you understand their processes. You found out about an upcoming business case review meeting when the Finance VP mentioned it in a steering team meeting. Your patient focus group is providing good requirements input. You are communicating with your stakeholders using the best method based on what you need from each other. You are more than half-way through the project. Shirley asks if you have handled the issue she raised three weeks ago about a mandatory software upgrade. The billing department asks if you have changed the portal to match their new process. Your development team says they may need new testing software and more help to stay on schedule. You are losing track of issues, and your steering team is starting to hear complaints about your responsiveness. What do you do? You implement an issue tracking process managed at the project level by you and Shirley. She asks why you don't just have the agile development team manage issues in their daily meetings, The agile process empowers the development team to manage their own day-to-day work, so you ask them to Improve their Issues management process and respond to issues within 24 hours or escalate to you if they need help