Question: Your research may include: Talking to customers Qualitative or quantitative research Seeking feedback from service delivery colleagues Analysis of competitive environment Analysis of industry and

Your research may include: Talking to customers Qualitative or quantitative research

Seeking feedback from service delivery colleagues Analysis of competitive environment Analysis of

Your research may include: Talking to customers Qualitative or quantitative research Seeking feedback from service delivery colleagues Analysis of competitive environment Analysis of industry and market trends I:l|:ll:ll:ll:l You are to then develop and submit a written report that outlines your findings, and makes suggestions for improvement. These suggestions should discuss the rationale behind your opinions, along with details on how each suggestion could be implemented

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1. To generate a discussion on the concept of roles

6. What information processes operate in communication situations?

3. How can we use information and communication to generate trust?