Your task to is to: Map out a doctor's visit (service of your choice) and the steps the patient must take from making an appointment to close of the visit. Once you have mapped out the steps, I would like you to indicate what steps are value added for the patient, in your opinion. Once you have indicated the value added steps, ask your self why is it value added for the patient and include it in your assignment. Be sure to comment on your classmates responses and let's discuss the value in the service delivery system.

Example

Step 1 - xyz *value added because abc

Step 2 abx

Step 3 gnj *value added because 123

and so on and so forth.