Question: Your task:Design a new service process for car maintenance / visit to a doctor / get a book from a library / book a car
Your task:Design a new service process for car maintenance visit to a doctor get a book from a library book a carPresent your work in form of a journey map an example below including at minimum the following steps and Ps of service design: People who are involved, what they do what does customer doProduct what are the benefits and added value to customer, what makes delivery easierPartner Who do we need to partner with, where are locations, online presenceProcess List the steps: Awareness, Communication Consideration, Decision, Delivery, After Service Experience
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