Question: Your task:Design a new service process for car maintenance / visit to a doctor / get a book from a library / book a car

Your task:Design a new service process for car maintenance/ visit to a doctor/ get a book from a library/ book a car/...Present your work in form of a journey map (an example below), including at minimum the following steps and 4Ps of service design: People (who are involved, what they do, what does customer do)Product (what are the benefits and added value to customer, what makes delivery easier)Partner (Who do we need to partner with, where are locations, online presence)Process (List the steps: Awareness, Communication/ Consideration, Decision, Delivery, After Service Experience)

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