Question: Your team is preparing a report on customer preferences for your online and phone help desk. The team gathered data from a survey of six
Your team is preparing a report on customer preferences for your online and phone help desk. The team gathered data from a survey of six questions. The short questionnaire was administered by help desk associates during service calls and chats. The survey asked about customer preferences and also collected zip code, income, gender, and age. Now you want to cross-tabulate the data from the survey. Online chat is efficient. Male Female 18-24 25-35 Strongly agree 14% 30% 22% 12% Agree 68% 46% 48% 69% Disagree 11% 20% 17% 14% Strongly disagree 7% 4% 13% 5% Bhavik is using charts in his presentation to highlight information for the audience. When he showed them to you, they looked busy and difficult to read. What advice can you give Bhavik? Check all that apply. Round decimals to whole numbers. Use as many charts as possible. Put less information in the chart. Add narrative next to each. Use fewer lines and data points
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