Question: Your team is preparing a report on customer preferences for your online and phone help desk. The team gathered data from a survey of six

Your team is preparing a report on customer preferences for your online and phone help desk. The team gathered data from a survey of six questions. The short questionnaire was administered by help desk associates during service calls and chats. The survey asked about customer preferences and also collected zip code, income, gender, and age. Now you want to cross-tabulate the data from the survey. Online chat is efficient. Male Female 18-24 25-35 Strongly agree 14% 30% 22% 12% Agree 68% 46% 48% 69% Disagree 11% 20% 17% 14% Strongly disagree 7% 4% 13% 5% This table allow you to cross-tabulate and analyze the location and gender of participants

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