You've been asked to help design a training program for newly promoted team leads at a growing logistics company. These team leads are transitioning from hands-on technical roles to supervisory positions, and their success depends on mastering both technical procedures (closed skills) and leadership behaviors (open skills). Your job is to help ensure that what they learn during training transfers to their day-to-day work. What types of learning outcomes (e.g., verbal, cognitive, motor skills) should this program aim to develop, and why