Question: You've been assigned to develop a new customer service training program. To ensure its success, your manager asks you to carefully prepare the instructional materials,

You've been assigned to develop a new customer service training program. To ensure its success, your manager asks you to carefully prepare the instructional materials, training site, and instructor guidelines well in advance. Discuss the following:How might factors such as trainees' age or personality differences influence your design decisions for the training program

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