Question: You've been tasked with managing the customer flow for the checkout process. You've decided to start by analyzing the current set-up. Using the information below,

You've been tasked with managing the customer flow for the checkout process. You've decided to start by analyzing the current set-up. Using the information below, report the average time a customer waits in line in minutes (rounded to the nearest tenth of a minute, i.e., one decimal).

Current set-up:

# severs	Arrival rate	Service rate	# of lines
1	3 customers/hour	4.0 minutes/customer	1

Assume the arrival and service distributions are Poisson distributed.

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