Question: Zappos and Amazon focus on customer service. Behavioral controls play a role in the customer service levels of these firms by using _ _ _

Zappos and Amazon focus on customer service. Behavioral controls play a role in the customer service levels of these firms by using ________Blank to ________Blank their ________Blank source of ________Blank advantage.
Multiple Choice
management; filter; secondary; company
culture; sustain; primary; competitive
rewards; incentivize; native; corporate
employees; present; information; working

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