Question: Zen Web Services is a US based multinational company that has set up offices in Bangalore and Pune. Soham recently joined the company in its

Zen Web Services is a US based multinational company that has set up offices in Bangalore and Pune. Soham recently joined the company in its Pune office. He is part of the team that has members from California, Sydney, and Malaysia for a major project in the area of risk analysis. His Project Manager (Jane) is from San Jose. In the first week of his joining the company, Jane wanted to call for a project meeting of all the members through videoconferencing. She asked Soham whether it would be convenient for him to join the meeting at 7 pm (IST). Soham had another important assignment meeting at 6 pm and he was not sure whether that would be over or not by 7 pm. But he did not directly say NO to Jane. He said that if the team could go ahead with the meeting and he would join later. Put off by his reply, Jane firmly asked him whether he said Yes or No. And this confused Soham. Analyze the communication differences involved in the case. (10)

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