Question: When evaluating retail employees, some stores use a quantitative approach that relies on checklists and numerical scores similar to the form in Exhibit 166. Other

When evaluating retail employees, some stores use a quantitative approach that relies on checklists and numerical scores similar to the form in Exhibit 16–6.

Other stores use a more qualitative approach, whereby less time is spent checking and adding and more time is devoted to discussing strengths and weaknesses in written form. Which is the best evaluation approach? Why?

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