Question: 2 Construct a static model or map of a process of your choice, which you know well. Make sure you identify the customer(s) and outputs,

2 Construct a ‘static model’ or map of a process of your choice, which you know well. Make sure you identify the customer(s) and outputs, suppliers and inputs, how you listen to the ‘voice of the customer’

and hear the ‘voice of the process’.

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