Results of the 2019 annual banking priorities survey of a sample of 220 bankers nationwide by Computer Services, Inc., available at bit.ly/2POHAlk, reveal insights on key areas of strategic focus and spending among financial institutions.

The results show that 71% of bankers note new customer acquisition as a major tactic toward reaching their revenue goals. Implementing automated online self-service solutions was highlighted as a strategy to pursue, with 18% of bankers citing self-service account opening as a vital channel for attracting new customers.
Identify potential concerns with coverage, nonresponse, sampling, and measurement errors.