1. A supervisor can play many roles while he or she oversees employees. In order to ensure that work goes according to plan, a supervisor must assert control over situations that arise. Consider the three in terms of Patrick’s situation. Which control do you believe would have made his project more successful? Why?

2. Chapter 6 details several things a supervisor may do to help him or her monitor performance. What are four tools Patrick could have implemented to avoid the problems his project was heading toward?